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Exports to USA:

Terms of delivery / Frequently asked questions

Payment Options:

Paypal / Credit Card / Bank Transfer

(Click icon for more informations)

Currency Info!

As we are located in Germany our prices are stated in Euro. Choosing another currency will display prices to the daily updated exchange rates (European Central Bank). But only our Euro prices are binding. We recommend PayPal or CreditCard payment to complete your transaction also in your primary currency. They will accept and automatically convert it.


Are all your products factory-fresh?

As an authorized dealer, all our products come factory fresh from official suppliers unless otherwise indicated. As a special service to our customers, we check and adjust every single instrument in our workshop free of charge! Of course you also have a two year manufacturer warranty.


Can I order free of German value added tax (VAT) / sales tax?

Delivery to the US is zero-rated for VAT. Our online store already factors that in once you've chosen USA as your delivery country and automatically excludes the current German VAT (19%). This creates a great financial advantage to our many US customers -especially for high-priced products- when compared to our customers in Germany and Europe. For your convenience, you can generate a VAT free purchase quote. Just make sure you manually set “United States” as your delivery country.


Do I have to pay import duties / US sales tax?

Most nations outside the EU charge customs duties when importing goods. From our side, shipping (total invoice) is without German VAT and customs duties. Shipment and customs declarations are handled by DHL. If there appears to be any additional customs duty or import taxes of your country, you conveniently pay when you receive the goods without any need for additional contact with US Customs. Just like ordering from your favorite online store within the United States, our online shop creates a seamless and effortless experience. It couldn't be more convenient.

To exactly determine possible taxes and import duties, you can use our duty calculator link. You will find it below the price button of your desired product.

(Don't hesitate to contact us if you need some help)


Do advertised prices include value added tax / sales tax (VAT)?

If you are located inside the US, our online shop will automatically display prices free of our German VAT. If not, please manually set the United States as your delivery country.


Shipping insurance!

All shippings are fully covered by a transportation insurance! We have a lot of experience in sending instruments and amplifiers for many years. So don't worry. Even if you order a guitar without a case it will be packed well-padded into strong card-boards. Additionally all deliveries are fully covered by shipping insurance.


What are the fees for the insured shipping and handling to the United States?

Our system automatically calculates the actual standard and express shipping costs for the most items. Costs are displayed in each product description by clicking the tab with the truck icon and during the ordering process. However, for some articles when you select the “Express Shipping” option, we will send you an email informing you of the cost to express ship your purchase, then you can complete the order through your preferred payment method.

Standard shipping - international:

  • Automatic display of actual costs in all item descriptions + ordering process
  • All deliveries are fully covered by a shipping insurance!
  • Shipment tracking (online)


How long does shipping take to the United States?

Standard shipping - international:

We prefer to use the international DHL PREMIUM service for all international standard deliveries. DHL works with the US-Postal Service (USPS) to deliver our products directly to your door. The usually delivery time from Germany to the United States is up to 15 business days. We know: It's not the quickest, but it’s the most reliable and economical way we could find. (There is also an express option available)

  • Products are shipped 1-2 days after payment received (processing time)
  • DHL delivery time up to 15 business days
  • Automatic display of delivery time in all item descriptions + ordering process
  • Shipment tracking (online)



If upon receiving the item, you are unsatisfied with it, you can -of course- immediately send it back to us. This is part of our extended 30 days sale or return policy (money-back-guarantee). It starts right when you receive the article. As soon as we receive the returned item, we will forward the full amount of your shipping invoice to your account.

Am I liable for return shipping fees?

If you make use of the extended 30 days sale and return policy because you dislike the product, you will have to cover the returning fees yourself. In case of complaints or returns that are due to problems or misunderstandings on the side of, we will cover the return postage during the first 30 days. Please contact us in advance. In most cases it's not possible to send the parcel free of charge, but we will credit you for the shipping cost. Please note that we can't cover the cost of express or courier services, only normal economy shipping. Please note that items must be returned in their original paper or cardboard packaging.



There is a two-year manufacturer's warranty from the day of purchase on all articles we offer. This warranty applies to faults on the manufacturer's side. If you experience problems with the article within these two years, please get in touch with us contact >>. We will then organize pickup free of charge. In case the article is beyond repair it will be replaced by an item of equal value. Please note that expendable parts such as strings, bow hair or batteries are not included in this warranty. Signs of wear are covered only if clearly due to manufacturing errors and if the item was used and cared for according to the manual we include with each product.

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Are all items in stock and ready for shipping?

Product availability is always indicated on our product pages and next to the detailed information of our products. Move your mouse pointer over the corresponding icon. A small window will open and display the actual state. If your item is in stock we can usually send it right away.

Article is in stock and immediately availablein stock
Article is available within 10 daysavailable within 10 days
Article is temporarily out of stock but already reordered from manufactureralready reordered from manufacturer
Article is available on request onlyavailable on request only